Please also read FAQ for more information.
Shipment to a Florida (FL) address
All orders shipped to any address in the state of Florida will be charged sales tax unless we have a valid current year Resale Tax certificate on file. If you are a sales tax exempt customer and if this is your first time purchase for the current year, please email us a .pdf copy to sales@beadwholesaler.com or fax (407-926-0855) your state's resale tax certificate so we can make your online account sales tax exempt. You must wait for your account to become sales tax exempt before you place your order. Please note that we can't refund you sales tax once it has been charged on you order.
Shipment to a U.S address other than Florida
Many states now require sales tax to be charged on internet/online orders. We are not setup to collect and remit sales tax to any state other than Florida. It is YOUR RESPONSIBILITY to provide us a copy of your state's sales tax form or pay use use tax to your state or report out of state purchases to your state.
International Customers
Please keep in mind that the buyer is responsible for any and all customs duties, tariffs, taxes etc. imposed by buyer's country's government and we have no idea what those amounts would be.
Credit card billing and order shipping address must be same for us to be able to accept non USA account card holder and the credit card needs to be in the buyer's name.
We have very special rates from Fedex for international shipments.
Discrepancies & Returns
Please inspect and check all merchandise on receipt. All claims of shortages and defective items must be made within 7 calendar days of receipt of merchandise. Keep in mind we thoroughly check all merchandise for orders before they are shipped and keep accurate records with minute details (weight of each item to 100th of a gram accuracy including total weight to 100th of a gram accuracy) of your order as it passes through different steps.
We take very clear group pictures of items in an order. Multiple pictures of the packed stapled bag are taken including the final weight of the bag before it is shipped. This is to ensure that your order has been properly checked before shipping. If you have a discrepancy in your order, please let us know and we will check our pictures as well as weights to and let you. Please also make sure some thing didn't fall out of the bag when you opened to bag. We have found that to be the case when we emailed several pictures of their orders when customers reported discrepancies.
WE ARE VERY PROUD OF OUR QUALITY AND ACCURACY WHILE PROCESSING ORDERS. It takes extra work on our part but we think of this is an insurance policy to get your order to you accurately and completely.
Please click Return & Exchange Policy for the details.
Canceling an Order after placing it
If you cancel an order after placing it you may be required to pay a 15% restocking fee if we have already started to process your order. Please keep in mind it takes quite a bit of an effort on our part to pull your order and process it.
We reserve the right to correct pricing errors.
Our prices are FOB our warehouse in Orlando, Florida.
Insurance
All shipments are insured. In case of lost packages and or damaged packages, we will file claim with the insurance company with customer's cooperation. Customer must provide any documentation needed to authenticate the claim. We will file the claim with insurance company and reimburse to you only when insurance company has accepted the claim. in case the packet is damaged in transit please make a NOTE with carrier before signing when receiving the packet. Then email us the details of the problem and we will file the claim. It is extremely important that you keep the original packaging for inspection by the carrier and/or insurance company until your claim is settled. Your signed statement/affadavit regarding the damage and the details of the damage will be needed to file the claim. The same applies to lost packages also.
Shipping Address
If the shipping address you have given us is incorrect and/or incomplete and/or the transport company (such as UPS, Fedex) has to make an address correction, this will result in an address correction charge by UPS/Fedex. We will automatically charge the fee charged by them + $10 handling fee to your credit card. Also, your delivery will get delayed as well. This address correction also applies if you decide to have your order forwarded by UPS/Fedex. It is very important that you give us a complete and accurate address to ship. Also, if our shipping system finds that your address in incomplete or incorrect, we will hold your order until we have your correct address to ship.
Please note that website allows up to five shipping address entries in your account. It is your responsibility that you chose the correct ship to address. We are not responsible if you chose an incorrect address from address book such the address you used to live earlier (your former address).
You can update your address book by logging into your account and clicking "View or change entries in my address book".
Freight and Insurance
At checkout, you will be given various shipping options and their corresponding costs.
Please click
Free Shipping for details on free shipping.
Payments
We accept VISA, MasterCard, Discover, American Express and Paypal.
If you chose to use your paypal account to make a payment you may pay from your paypal account, paypal linked checking account, or paypal linked credit card.
Credit/Debit Card Payments
Please note that paypal is also our credit card processor as Paypal is considered to be very secure and for its excellent reputation. Also note that your credit/debit card is now charged at the time you place your order.
CREDIT/DEBIT CARD INFORMATION IS NOT STORED OR HANDLED ON beadwholesaler.com website.
Payment by Check or Money Order
We do not take checks. We prefer you use your debit card instead of using checks.
You may choose to pay by money order. In such cases, please enter your order online in the shopping cart and then email us a .pdf copy of your order. We will calculate a final total including shipping costs and let you know the money order amount to mail us. Please note that free shipping is not available to emailed orders.
Email Address
Please use your correct email address when you place orders. Our shipping system will email you the tracking number of shipment to the address on your order and you will know the status of package as it leaves our facility including estimated delivery date. A tracking number is appended to your order and you can see this tracking number by logging in to your online account.
Also, we use this email address to contact you when we need to communicate with you about your order.
IMPORTANT Points to Keep in Mind
Be sure to reply promptly to our emails regarding your orders.
Be sure that person initiating the order is also the credit card owner. The billing address (address where credit card bill comes to must be accurately specified when placing your order otherwise your order will certainly be delayed and may eventually be canceled.
Make sure you have double checked the address including STATE and ZIP CODE code for accuracy. Incorrect address/zip code will delay your order.
Double check your "SHIP To" Address for EACH order.
UPS/Fedex charges extra for address correction and to forward packages. IF WE ARE CHARGED EXTRA FOR ANY OF THE ABOVE REASONS THEN WE WILL BILL ON YOUR CREDIT CARD THE ABOVE CHARGE + $10 HANDLING FEE.
Be sure to give us your day-time phone number (cell number etc.) so we can get a hold of you in case of questions/clarifications etc otherwise your shipment will get delayed.
You will receive an order confirmation email when you place your order online including an order number.
If you don't get this email, please check your shopping cart and most likely the order is sitting in your cart or the order confirmation email has gone to your SPAM folder.
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